Privacy Policy

Last updated: January 31, 2026

1. Introduction

RECLAIM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment recovery service.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Business contact information (name, email, phone number)
  • Stripe account information (account ID, API credentials)
  • Payment data necessary for recovery operations (customer emails, payment amounts, failure codes)
  • Communication preferences and settings

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our payment recovery service
  • Process failed payments and send recovery communications
  • Analyze recovery performance and improve our algorithms
  • Send you service updates and notifications
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your information with:

  • Stripe (for payment processing and app functionality)
  • Email service providers (Resend) for sending recovery emails
  • SMS providers (Twilio) for sending recovery messages
  • Cloud infrastructure providers (Vercel, Supabase)

5. Data Security

We implement industry-standard security measures including encryption at rest and in transit, secure API authentication, and regular security audits. Access to customer data is restricted to authorized personnel only.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we will delete your data within 90 days unless required by law to retain it longer.

7. Your Rights

You have the right to:

  • Access and receive a copy of your data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability

8. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. Our analytics are privacy-focused and do not track individual users.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@reclaim.app